Skipper Otto
Grievance Procedure
At Skipper Otto, we are committed to treating our customers, fishers, processors, employees, and community members respectfully and fairly.
If you feel we have fallen short of our values, whether that’s how we’ve treated someone, or a concern about our environmental impact, we want to know.
We Are Here To Listen
A grievance is a concern or complaint about a company’s actual or potential social, environmental, or governance impacts. If you have a grievance, please fill out the form below. We will acknowledge your concern within 5 business days, look into it, and let you know what we decide and why. If we don’t accept the concern raised as a grievance, we will explain our reasoning. Nobody will face negative consequences for raising a concern with us in good faith.
Raise A Concern
Your privacy and safety matter. You may submit a grievance anonymously. However, without contact information, we may be unable to ask follow-up questions, provide updates, or communicate the outcome of our review.
If your grievance involves an immediate health or safety concern, please indicate that on the form. For product-safety concerns, please provide the product name, order number, lot number (found on the white CFIA label on the package), and provide photographs when available.
The form is not an emergency service. If someone is in immediate danger, please contact 911 or the appropriate public authority.
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