Community Partner
76%
SHOP WHEN PICKING UP THEIR ORDER
The majority of our members shop when they visit the store to collect their order. Our Community Partners appreciate the discerning, educated types of customers that Skipper Otto is bringing into their store.
40%
NEW STORE CUSTOMERS
More than a third of the members coming to the Community Partner to pick up had never been in that store previously. Others had not been frequent shoppers and now have more reasons to come into the store.
70%
BECOME REGULAR CUSTOMERS
Of those who had never visited before, more than half became frequent shoppers - both during Skipper Otto pick-up windows and outside of them too!
AVERAGE AMOUNT SPENT IN-STORE PER PICK-UP
These numbers represent averages across the various types of community partners - including grocery stores, cooking supply stores, butcher shops and even a gift shop. Some partners have chosen to offer promotions to Skipper Otto members in order to deepen their relationship.
SATISFACTION RATE WITH PICK-UP EXPERIENCE
Our members really appreciate the opportunity to collect their orders at a local retailer with roots in the community. The pick-up experience also opens the door to a conversation with shoppers that might otherwise not happen in the regular course of doing business. Our members speak highly of the customer service experience at our community partners.
4.7
out of 5 stars
Are you interested in becoming a Community Partner?
Skipper Otto continues to grow and look for partners in new cities and neighbourhoods. If you would like to be contacted about using your storefront as a pick-up location please fill out the info below.